Question 1

What is a PhoneLock phone pouch?

Accepted Answer

PhoneLock is a soft, durable neoprene pouch with a tamper-evident magnetic locking tag. Users place their phone inside, lock the tag, and keep the pouch with them. The device cannot be used until an authorised person unlocks it with a magnetic key.

Question 2

What sizes are available?

Accepted Answer

We offer two standard sizes: 10.5 inches and 12.5 inches in height. The 10.5 inch fits most smartphones; the 12.5 inch fits larger phones and small tablets. Both sizes are available from 100 units with custom branding.

Question 3

How does the magnetic lock work?

Accepted Answer

A single magnetic key clips through the pouch opening to lock it, and the same key unlocks it again. Keys are available in two strengths (GS 12000 and GS 14000), and one key opens every pouch in a set, so unlocking an event or class is instant.

Question 4

Does the pouch block phone signals?

Accepted Answer

No, the standard pouch is a physical lock, not a signal blocker. This means phones can still receive emergency calls and notifications. We can also supply signal-blocking variants for exam rooms on request.

Question 5

What is the minimum order quantity?

Accepted Answer

Branded orders start at 100 pieces. Unbranded or smaller trial packs are available for evaluation and single-site pilots.

Question 6

Can the pouches be branded?

Accepted Answer

Yes. Screen printing and heat transfer are available from 100 units. We can print school logos, event names, corporate branding, sponsor messages or tour artwork.

Question 7

How are phones returned at the end of an event or class?

Accepted Answer

A single magnetic key unlocks the pouch instantly. We recommend unlocking stations at exits, manned by one or two staff depending on the crowd size. Large venues can deploy multiple keys and stations.

Question 8

Do you ship internationally?

Accepted Answer

Yes. We ship to the UAE, GCC, USA, Canada, UK, France, Australia, New Zealand, Spain, Germany, Singapore and other countries. Customs-cleared delivery is available for large orders.

Question 9

Can I order a sample before committing to a bulk order?

Accepted Answer

Yes. We can ship sample pouches and a magnetic key for evaluation. Contact us via WhatsApp or email to request a sample pack.

Question 10

What is your lead time?

Accepted Answer

Unbranded pouches ship from our Dubai and China warehouses in about 2 weeks. Branded larger-quantity orders take 3–4 weeks from artwork approval. International shipments are quoted DAP, so local duty and taxes are settled on arrival by the buyer.

Question 11

Can I mix pouches and vape detectors in one order?

Accepted Answer

Yes. Bundling PhoneLock pouches with vape detectors in a single order unlocks tiered bundle discounts and free extras, and it keeps shipping and installation on one schedule.

Question 12

What giveaways come with a bundle?

Accepted Answer

Depending on the bundle size, giveaways can include unlocking stations, branded signage packs, spare magnetic release keys, custom branding and staff training. Your exact extras are confirmed with your quote.

Frequently asked questions

General questions